Terms & Conditions

Last updated: 16 October 2026

These terms apply to every order placed on this website. Please read them before you buy. They do not affect your statutory rights as a consumer.

1. About us

This website is run by Oak & Kitchen ("we", "us", "our"). You can contact us at any time by email at contact@homeappliances.co.uk.

2. Our products

We describe each product as accurately as we can. Photos and illustrations are for guidance; small differences in colour or finish can appear on different screens.

Tefal and Ingenio are trademarks of Groupe SEB. Oak & Kitchen is an independent retailer and is not affiliated with or endorsed by Groupe SEB. Where a product description quotes a manufacturer's own tests or claims, we say so.

3. Prices and payment

• Prices are shown in pounds sterling (GBP) and include any VAT that applies.
• Delivery to UK mainland addresses is free.
• You can pay by debit or credit card, Apple Pay or Google Pay. Payments are processed securely by Stripe; we never see or store your full card number.
• Your payment is taken when you place your order.
• If we have made an obvious error in a price, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

4. Your order

After you pay, you will see a confirmation on screen. The contract between us starts when we accept your order, either by confirming it by email or by dispatching it. If we cannot accept your order, for example because the item is out of stock, we will tell you and refund you in full.

5. Delivery

We deliver to addresses in mainland UK, normally within 2 to 4 working days. Full details are in our Delivery and Returns Policy. The goods are your responsibility from the moment they are delivered to you or to someone you have nominated.

6. Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day you receive it, without giving a reason. We go further: you have 30 days from delivery to return your order for a full refund, and the return is free. See our Delivery and Returns Policy for how to do this.

We will refund you within 14 days of receiving the goods back (or of you showing us proof that you have sent them), using the same payment method you used to pay.

7. Faulty goods

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. If your item is faulty:

• within 30 days of delivery, you can reject it for a full refund;
• within 6 months, we will repair or replace it, and if that is not possible or does not work, you can have a refund;
• after 6 months, you may still be entitled to a repair, replacement or partial refund, depending on the fault.

Please email us with your order number and a short description or photo of the problem, and we will arrange a free collection.

8. Our 2-year warranty

On top of your legal rights, every product we sell comes with a 2-year Oak & Kitchen warranty against manufacturing defects, starting on the day of delivery. If a covered defect appears, we will repair or replace the item, or refund you if neither is possible.

The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by not following the care instructions (for example, putting a removable handle in the dishwasher). To make a claim, email us with your order number and a description or photo of the defect.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products. We only supply products for domestic and private use and are not responsible for business losses.

10. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

11. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.

12. Contact us